Well, you’re not alone in this problem. There are many who constantly get this message and this is what the Windows online support team suggests you do to fix this problem.
The Windows online support team makes this really easy with the help of an application called Video Display Troubleshooter. With the help of this application, you will be able to recall comprehensive list of video problems along with its associated symptoms and logical resolutions.
Just go through this article from the Windows online support team to find out how you can carry out this troubleshooting process.
To start off the troubleshooting process, Windows online support asks you to go to the Start menu. Now, hit on Help and Support option and then go to the link Pick a Help Topic. Under Pick a Help Topic, Windows online support say that you ought to select the tab Fixing a Problem.
Now select Games, Sound and Video Problems and then click on Display Troubleshooter seeing on the right pane of the window.
Check for the issue that describes the video problem and then click on Next.
Now check for driver updates. For this, go to the Start menu, click on Microsoft Internet Explorer and then select Windows Update from the Tools menu.
If you’re prompted with any available updates, then Windows online support suggests that you click on the Yes tab and then select Express Install. Now select the recommended updates one by one and then click on the install button.
Once you complete this updates installation, you will be able to play videos and animations on your computer, all thanks to Windows online support.